RULES OF USE (Version 2.0)

The use of all of CLUB ALACARTE's offers ("Offer" or "Offers") by CLUB ALACARTE members ("Customers", "Members" or "You") is subject to these Rules of Use (the "Rules") and any terms of use included on the Offers. Customers should read these Rules carefully prior to using any Offer(s). Customers must read these Rules in conjunction with the Terms of Use

 

SUMMARY RULES FOR ALL MEMBERSHIP TYPES

Please remember the following points. This should be read in conjunction with the FULL RULES OF USE provided below.

  • CLUB ALACARTE offers can be used 7 days a week (including Saturday and Sunday), at anytime during the issuing Merchant's trading hours. The only exclusion days are national public holidays and night before national public holiday after 6:00 pm.
  • CLUB ALACARTE can only be used for dine-in only. No takeaways of deliveries. 
  • One (1) Offer can be used for every two (2) adults (17 years old and above). Up to three (3) Offers can be redeemed at one time for a group of six (6) adults or more. 

 

Number of Adult(s)
1
2
3
4
5
  6 or more
Number of Offer(s) Allowed
0
1
1
2
2

 

  • The CLUB ALACARTE application should be presented prior to requesting the bill.
  • Only one bill will be presented per table. No splitting of bills allowed. 
  • The least expensive (or equal value) item(s) within each Offer will be free and deducted from the total bill. Please refer to the FULL RULES OF USE below for a specific illustrative example (refer to section "3. Food and Drinks Offers" below). 
  • CLUB ALACARTE Offers are not valid with any other discount offers, promotion, loyalty reward programs, or special events organized by the venue. 

* For further assistance or any redemption issues regarding CLUB ALACARTE, please ask for the restaurant's manager. 

 

MEMBERSHIP TYPES 

1. Premium Membership 

  • CLUB ALACARTE Premium Members are entitled to three (3) seperate CLUB ALACARTE Offers per issuing Merchant per calendar year.
    • For example, a 2018 Premium membership starts on the latter of 2nd January 2018 or the date of purchase and ends on 31st December 2018.
  • Once a Premium Member has redeemed an Offer, this redeemed Offer will be locked and the Premium Member will not be able to redeem this Offer again for the remainder of the annual membership. 
    • For example, an issuing Merchant provides for the following three (3) Offers in calendar year 2018: (1) "Pasta Selection"; (2) "All Day Brunch Selection"; and (3) "Coffee Selection". 
    • If a Premium Member redeems the "Pasta Selection" Offer at this issuing Merchant on 10th January 2018, this "Pasta Selection" Offer will be locked for the remainder of calendar year 2018.
    • The Premium Member is still entitled to redeem "All Day Brunch Selection" and /or "Coffee Selection" during the next visit in calendar year 2018 to this issuing Merchant. 

 

2. Lite Membership 

  • CLUB ALACARTE Lite Members are entitled to any one (1) CLUB ALACARTE Offer per issuing Merchant for a period of 30 calendar days from the data of purchase of the Lite membership.
    • For example, a Customer's 2018 Lite Membership purchased on 10th January 2018 will expire on 9th February 2018 (30 calendar days from the date of purchase).
  • Once a Lite Member has redeemed an Offer at an issuing Merchant, all other Offer(s) will be locked and the Lite Member will not be able to redeem any other Offer(s) at this issuing Merchant for the remainder of the Lite membership.
    • For example, an issuing Merchant provides for the following three (3) Offers in calendar year 2018: (1) "Pasta Selection"; (2) "All Day Brunch Selection"; and (3) "Coffee Selection". 
    • If a Lite Member redeems the "Pasta Selection" Offer at this issuing Merchant on 10th January 2018, all offers (i.e., "Pasta Selection", "All Day Brunch Selection"; and "Coffee Selection" Offers) will be locked for the remaining duration of the Lite membership.
  • Lite Members can upgrade their membership at anytime during the calendar year to a Premium membership. 
    • For the avoidance of doubt, Offer(s) redeemed under the Lite membership will not be reopened for redemption after upgrade to a Premium membership. 
    • For example, a 2018 Lite member redeems the "Pasta Selection" Offera at an issuing merchant. If the Lite Member upgrades to a 2018 Premium membership, the "Pasta Selection" Offer at this issuing merchant will not be reopened for redemption in calendar year 2018.

 

3. Free Trial Membership 

  • CLUB ALACARTE Free Trial Members are entitled to one (1) SELECTED CLUB ALACARTE Offer upon successfully registering on the CLUB ALACARTE application
  • A Free Trial Member can only redeem the SELECTED Offer and cannot redeem any locked Offer(s).
  • Once a Free Trial Member has redeemed a SELECTED Offer at an issuing Merchant, all Offers across all issuing Merchants will be locked. 
  • A Free Trial Member will need to purchase either a Lite membership or Premium membership to continue redeeming Offers. 
    • For the avoidance of doubt, an Offer redeemed under the Free Trial membership will not be reopened for redemption even after purchase of a Lite or Premium membership. 
    • For example, a 2018 Free Trial Member redeems the SELECTED "Pasta Selection" Offer at an issuing Merchant. If this 2018 Free Trial Member purchases a 2018 Lite or Premium membership, the "Pasta Selection" Offer at this issuing Merchant will not be reopened for redemption in calendar year 2018.

 

FULL RULES OF USE 

1. Redeeming your Offers

Redeeming the Offers on the CLUB ALACARTE application is simple. Please follow the following steps: 

  • Select your chosen Offer for use on the CLUB ALACARTE mobile application.
  • Present your mobile device with the chosen Offer to the Merchant's server prior to the bill being presented. 
  • You will be prompted to enter your unique four (4) digit PIN number. 
  • Once your PIN is entered, the Merchant will be prompted to enter their PIN.
  • Once the Merchant has entered their PIN, the Offer will be redeemed and the least expensive (or equal value) item(s) within the Offer will be free and deducted from the total bill. Please see below for an illustrative example (refer to "3. Food and Drinks Offers" below). 
  • After you redeem your Offer(s), you will be prompted to input a brief customer feedback form regarding your experience at the merchant. 

To redeem more Offers, simply repeat the same process above. 

One Offer can be used by two (2) people, up to a maximum of three (3) Offers per visit, booking, or table for a group of six (6) people or more. Please see below the table (TABLE 1) for further reference.  

Number of Adult(s)
1
2
3
4
5
  6 or more
Number of Offer(s) Allowed
0
1
1
2
2

Offers can be redeemed from one (1) CLUB ALACARTE account or up to three (3) CLUB ALACARTE accounts. 

In case of dispute, the bill must first be settled as per local laws and regulations. Relevant parties can contact Club Alacarte at support@clubalacarte.com for further resolution.

 

2. Offer Validity 

  • Offers are valid from 2nd January through 31st December of the year indicated on the Offer, unless otherwise specified.
  • We reserve the right to remove and/or amend a Merchant and/or Offer at any time and cannot be held responsible in any way if a Merchant and/or Offer is removed or amended from the CLUB ALACARTE product.
  • Offers are only redeemable with the issuing Merchant and/or venue. 
  • Offers apply only to the items/services and location(s) specified on the Offer. 
  • Offers are exclusive and not valid in conjunction with any other discount offers, promotions, special offers or dining, loyalty, employee or reward programs. 
  • Offers do not apply to any additional service charges or taxes. 
  • Offers are valid seven days a week (including Saturdays and Sundays), except during national public holidays and eve of national public holidays after 6:00 pm (time of dining bill being printed).
  • If a Merchant of venue refuses to honor any Offer, please report back to us by email to support@clubalacarte.com 
  • Offers are not redeemable for cash, unless required by law. 
  • Unauthorized reproduction, resale or modification of any Offer is prohibited. Offers are void if resold or bartered.

 

3. Food and Drinks Offers 

  • A Main Course and/or Main Menu item is defined as the main element of a customer 's lunch or dinner - i.e., is not a starter or a dessert. 
  • Merchant menus are provided in the CLUB ALACARTE application. Club Alacarte is not responsible to update a Merchant's menu(s) and for the specific layout/design of the Merchant's menu(s). If in doubt, please ensure you clarify with the server before ordering. 
  • One (1) Offer can be used by every two (2) persons, up to a maximum of three (3) Offers per table, for a group of six (6) or more persons. Please refer to TABLE 1 above.
  • The items redeemed using an Offer must be of the same category as marked on the Offer. For example:
    • buy one (1) "Main Course" and get one (1) "Main Course" free; or
    • buy one (1) "Sushi Set Lunch" and get one (1) "Sushi Set Lunch" free; or
    • buy one (1) "House Beverage" and get one (1) "House Beverage" free. 
  • The least expensive item(s) within each Offer will be free and deducted from total bill.
    • For example, four (4) customers dines at an issuing Merchant and orders the following: 
      • Two (2) steaks from "Main Course Selection" priced at IDR500,000 each; and 
      • Two (2) salmon fillets from "Main Course Selection" priced at IDR250,000 each. 
    • The four (4) customer redeem two (2) Offers under the "Main Course Selection". The two (2) salmon fillets, priced at IDR250,000, will be deducted from the total bill as the salmon fillets represent the two least expensive items under the "Main Course Selection"
  • Only one bill will be presented per table. No splitting of bills allowed.
  • Offers are valid solely for the item listed and are not valid for special events (e.g., buffets, set price brunch menu, theme nights, or special menus), unless otherwise indicated on the Offer. 
  • Offers are not valid for delivery or takeaway, unless indicated on the Offer. 
  • Discount do not apply to tax and service charges. 

 

4. Monthly Offers

  • Monthly Offers change on a monthly basis and are often for items and services different to the main Offers. The validity is marked on the Offer, but we reserve the right to remove any Monthly Offers at any time and cannot be held responsible if a Monthly Offer is discontinued prior to the end of the validity period. 
  • Monthly Offers are subject to all of the Rules of Use like any main Offer.   

 

5. Exclusion Days 

Offers are valid seven days a week (including Saturdays and Sundays), except during national public holidays and eve of national public holidays after 6:00 pm (time of dining bill being printed).

 

6. General  

The barter, trade, sale, purchase or transfer for compensation of CLUB ALACARTE product or any of its Offers or contents by any person or entity is strictly prohibited unless expressly authorized by PT. Media Digital Alacarte. The product and its Offers and other content are intended for the non-profit use and consumption of the individual purchasers of the Offers. Additionally, the use of the CLUB ALACARTE application, product and any of its Offers for advertising purposes is strictly prohibited. Any use of these Offers in violation of these Rules will render the Offers void, and PT. Media Digital Alacarte will avail itself or any and all legal remedies available to it. Offers may not be reproduced and are void where prohibited or restricted by law. PT. Media Digital Media Alacarte will not be responsible if any of merchant or venue permanently closes down or refuses to accept any Offer; however, PT. Media Digital Alacarte will use reasonable efforts to rectify the situation, to the extent possible. PT. Media Digital Media Alacarte will not be responsible in the event of acts of God, fire casualties, illness or injury or any other events beyond its control that prevents you from using any Offers. 

 

7. Intellectual Property

Copyright in the text, images, photographs, graphics, layout and design of CLUB ALACARTE products are protected by local and international copyright laws. Copyright in all of CLUB ALACARTE products and in the text, index, rules of use, offers, layout and other copyrights works contained in each of CLUB ALACARTE product, is owned solely by PT. Media Digital Alacarte. No part of any CLUB ALACARTE product may be reproduced in any form (including by electronic or mechanical means, photocopying, recording, or information storage and retrieval) without the written permission of the publisher, PT. Media Digital Alacarte. The CLUB ALACARTE and/or ALACARTE wordmark and logo are the trademarks and/or registered trademarks of PT. Media Digital Alacarte. Other trademarks, artwork, copy and/or translation of copy appearing in this publication are used with permission of their respective licensed owners.