Club Alacarte is a smartphone-based membership program. To use Club Alacarte, you will need to download and enroll in Club Alacartes membership program from our website or directly through our App.

To redeem Club Alacarte offers, you will need to use Club Alacartes mobile App by tapping the offer and continue with the redemption process before you ask for the bill at the outlet. 

The Club Alacarte app is simple to use with many privileges available only for Club Alacarte members.

The Alacarte App is free to download from your smartphones app store.

First-time use is free of charge, but subsequent uses will require you to purchase membership from Club Alacarte.

Club Alacarte provides for the following three (3) types of discount offers across its Dining, Lifestyle and Retail offer categories:

Club Alacarte product is currently only available in Jabodetabek area. However, we are looking to engage more partners from other cities in the near future.

There are more than 1,000+ exclusive dining, lifestyle and retail offers a Club Alacarte member can enjoy in a calendar year.

Each participating merchant provides three (3) offers. Offers can either be identical or different, depending on merchant's selection.

Yes! Your membership fee will provide you exclusive access to all the dining, lifestyle and retail offers. 

Club Alacarte offers 3, 6 and 12-month memberships.

Your membership starts from the date of your membership purchase until your membership end date as stipulated in the Club Alacarte App. 

You may renew your membership at any point in time. If you renew your membership before your current membership expires, your membership will extended from the expiration day/time of your current membership. For example, your current membership expires on 1 March 2019. If you purchase another 12-month membership on 15 February 2019, your 12-month extended membership will start from 2 March 2019 and be valid until 2 March 2020.

You can look in the 'Offers" tab in the our App or go to 'Partners' on our website. 

That is all. Please make sure you read the 'Rules of Use' prior to redeeming any Club Alacarte offers. 

It will depend on the type of offer you are using: 

• Buy-1-Get-1 Offers: One (1) Buy-1-Get-1 Offer can be used by every two (2) persons, up to a maximum of three (3) Buy-1-Get-1 Offers per visit, booking or table, for a group of six (6) or more persons

• Percentage Discount Offers: One (1) Percentage Discount Offer can be redeemed for every one (1) person per visit.

• Minimum Spend and Save Offers: One (1) Minimum Spend and Save Offer can be redeemed per visit to the retail outlet.

Redeeming the Offers on the Club Alacarte application is simple. Please follow the following steps

1. Select your chosen Offer for use on the App
2. Present your mobile device with the chosen Offer to the merchant staff prior to bill settlement. 
3. You will be prompted to enter your four(4)-digit PIN number. 
4. Once your PIN is entered, the merchant is prompted to enter their PIN. 
5. Once the merchant has entered their PIN, the Offer will be redeemed and the Club Alacarte Offer discount will be provided for in the total bill. 
6. After redeeming your Offers, we will require you to input a brief customer feedback form regarding your experiences at the merchant.
7. To redeem more Offers, simply repeat the same process  

Yes, you will need an internet connection to use and redeem Club Alacarte mobile offers. This is so your account can be updated and your redemptions removed from the available offers in real time. 

The merchant will also receive an e-mail once redemption is made, this enables them to honor the offer as it verifies the redemption.

No. Individual offers are not available for purchase. 

Instead of purchasing additional offers, why not make use of Club Alacarte's other offers that you have not tried before?

Locked offers represent offers that are not available to use anymore due to usage and/or your membership tier at Club Alacarte.

However, you may use use your AlaPoints to unlock offers that have already been redeemed (please see '11. AlaPoints' for further details)

You need to go through the process multiple times with the merchant teller/staff and he/she will then produce your bill with the total discount.

Yes, you can cancel the redemption at any point until the merchant teller/staff successfully enters their merchant PIN. 

However please note that a completed redemption cannot be reversed. We are unable to reinstate mobile offers within the Club Alacarte App.

We offer one-time free trial on selected Club Alacarte offers before you proceed to purchase our service. 

Once purchase is made, our product is non-refundable and cannot be exchanged. 

The Club Alacarte App is available in English and Bahasa Indonesia.

To change the language setting, simply go to the 'Settings' page in the App and change your language.

Simply download the App from the device and log in using your account details. Your account in the original device will automatically be logged off.

Simply click/tap on the Forgot Password link on the website or App. 

You will subsequently receive an e-mail from us with detailed instructions on how to reset your password.

You can reset your PIN anytime within the Settings section. Click on the Change Password or PIN and Reset PIN to set your new PIN 

Yes, you should use the same email address and password to access our website and our mobile App.

Feel free to contact us whenever you have question. You can always reach out to us through our App (see 'Contact Us') 

Alternatively you can email us at [email protected]